A TO Z GUIDE

Mercedes-Benz Stadium has reimagined the fan experience to create a fan first environment for all events. We are changing the game.

Click below to jump to a specific section or scroll to view all the information. *A-Z Guide and Policies are subject to change based on event. Check your events specific page, stay tuned to Mercedes-Benz Stadium social channels or contact our Guest Services team for the latest event information.

A  B  C  D  E  F  G  I  L  M  N  P  R  S  T  U  VW

  • ADA SERVICES

    For additional questions regarding ADA accommodations at the stadium, please visit https://mercedesbenzstadium.com/ada-services/, email GuestService@mercedesbenzstadium.com, or call the Mercedes-Benz Stadium general information line at (470) 341-5000 and choose Option #3 for Guest Service.

    Tickets:

    Events held at Mercedes-Benz Stadium offer ADA accessible seating as well as companion seating. People with mobility impairment who require accessible seating are permitted to purchase tickets for accessible seats. This may include people who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People who do not fall within the categories above but merely have a preference for accessible seating are not permitted to purchase accessible seats.  Accessible seating (ADA) can be purchased online through Ticketmaster.com. To purchase Season Tickets, please click on the following links: Atlanta Falcons or Atlanta United

    Wheelchair & Companion Seating:

    Mercedes-Benz Stadium provides wheelchair and companion seating on all levels. Please note that event day relocations are LIMITED and are not guaranteed but may be available on a first-come, first-serve basis. Check with your section seating host for availability of seats.

    Personal chairs, stools, chair cushions or other seating equipment are not permitted inside of the stadium.

    Accessible Gates:

    Gate 1, Gate 2, and Silver Deck Bridge entrances are ADA Accessible.

    Accessible Parking:

    Accessible Parking: Please visit the parking link on the Mercedes-Benz Stadium website to view ADA parking availability for events. https://parking.mercedesbenzstadium.com/

    ADA parking is for sale on a first-come, first-serve basis. All parking decks and lots have ADA spaces.

    Accessible Parking Shuttle: The following parking lots offer a complimentary ADA shuttle for most major events:

    • Blue Lot
    • Yellow Lot

    The shuttle picks up at the lot entrance and drops off at the Vine City- MARTA station, closest to Gate 1.  Hours of operation may vary by event.

    Accessible Drop-Off Locations:

    Northside Drive – in front of The Home Depot Backyard

    Andrew Young International Boulevard Northwest – in front of the Georgia International Plaza or the Red Parking Deck

    STADIUM MAPS

    Assistive Listening Devices:

    Mercedes-Benz Stadium has been equipped with an assistive listening system. The service provides real-time captions and assistive listening for all public-address announcements. The handheld device is available for check out at Guest Service Centers located at Section 116 and Section 244. Devices are available on a first come first serve basis.

    Closed Caption:

    Closed Captioning is available on our LED boards located on both East & West ends of the stadium.

  • ADDRESS

    1 AMB Drive, Atlanta, GA 30313, (470)-341-5000

  • ALCOHOL POLICY

    Mercedes-Benz Stadium works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:
    Inside of Stadium:

    All guests purchasing alcohol must present a valid ID for each purchase.

    No alcohol will be sold to guests who appear to be impaired.

    There is a two (2) alcohol drink limit, per transaction.

    Alcohol sales on the concourses and in the seating areas will generally terminate at the end of the third quarter (football games) or the 75th minute (soccer games).

    Management reserves the right to cut off alcohol sales at its discretion.

    Guests passing alcohol to minors will be ejected and subject to arrest.

    Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.

    We reserve the right to refuse the sale of alcohol to any guest.

    Glass beverage containers may not be removed from Club/Suite areas.

    Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and may result in the guests being ejected, arrested or tickets being revoked.

    All guests must finish and dispose of alcoholic beverages before exiting stadium property.

  • ANIMALS

    Inside of Stadium:

    Mercedes-Benz Stadium welcomes certified, leashed service animals in accordance with the ADA title II and III Law. If you need assistance in advance of an event, please call (470) 341-5000 and choose Option #3 to speak with our Guest Services team.

    Please note, comfort animals, emotional support animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals. A doctor’s letter does not turn an animal into a service animal and unfortunately animals identified under these categories will be denied access to the stadium.

    Outside of Stadium:

    Event Day: For most events, animals are not permitted in exterior event related spaces such as tailgate areas, The Home Depot Backyard, and Fan Fest areas. Exceptions to this policy may vary based on event type. Certified, leashed service animals in accordance with the ADA title II and III law are permitted.

    Non-Event Day: Dogs are permitted in areas such as The Home Depot Backyard if on leash.  All waste must be picked up and discarded in appropriate container.

  • ANTI-PIRACY POLICY

    Unauthorized transmission of accounts or descriptions of the game, including play-by-play data, is strictly prohibited. Violators may be subject to ejection from the stadium. (NFL policy – may vary by event)

  • APPS

    Dedicated apps are available for Atlanta FalconsAtlanta United, and Mercedes-Benz Stadium. Download the apps for iOS or Android to find all relevant stadium information, explore the stadium, order food & beverage using Order ‘N Go, receive alerts and notifications and much more.

  • ASK ARTHUR

    Ask Arthur, our virtual concierge, is available within the Atlanta Falcons, Atlanta United and Mercedes-Benz Stadium apps to answer all of your questions about the in-stadium experience, tickets, parking/transportation, food and beverage and more 24 hours a day, 7 days a week.

  • ATM'S

    Sponsored by Truist, ATM’s are located in the following sections:

    • Field Level, Outside of Delta Sky 360 Club and outside Mercedes – Benz Club

    • 100 Concourse: Sec 101, Sec 122

    • 200 Concourse: Sec 203, Sec 229

    • 300 Concourse: Sec 304, Sec 332

  • AUTOMOBILE ASSISTANCE

    If your vehicle becomes disabled while parked in a nearby parking lot, Mercedes-Benz Stadium security will assist you in contacting help. Please call 24/7 security at 470-341-5010 and give your name, location, and make of your vehicle so that the proper help can be dispatched. Mercedes-Benz Stadium is not responsible for any fees or charges that may occur in assisting you with your vehicle.

  • BABY CHANGING STATION

    Nearly every restroom at Mercedes-Benz Stadium contains a baby changing station.

  • BAG POLICY

    For quickest entry into the stadium, we strongly recommend that you do not bring a bag on event day. If a bag is necessary, the bag (including all Diaper Bags) must meet the following criteria in order to enter the stadium:

    Bags must be CLEAR plastic, vinyl or PVC and not exceed 12” x 6” x 12”. Bags cannot be tinted with color or include oversized content that prevents visibility into the clear bag.

    Only non-clear bags that are smaller than 4.5” x 6.5” will be permitted into the stadium.

    Any type of non-clear bag exceeding 4.5” x 6.5” in size will not be permitted.

    Diaper bags must be clear and comply with the Mercedes-Benz Stadium Clear Bag Policy. Clear diaper bags that meet the stadium’s bag policy specifications and accompany a child are permitted but are subject to search upon entry.  Baby and infant care items such as bottled formula and small snacks may be brought into the stadium, however, those items must be carried in a clear bag meeting the bag policy guidelines.

    Camera bags and cases that accompany any permitted personal device must meet the clear bag policy specifications or will be denied entry.

    Exceptions to the Clear Bag Policy will only be made for medically necessary items after proper inspection by security personnel. Please ask for assistance at the gate.

    Guests with non-complying bags can store their items for a fee at one of the conveniently located bag check locations provided by The Mobile Locker Company outside of Mercedes-Benz Stadium.

    Bag Check Locations:

    Gate 1: Northside Drive sidewalk, near The Home Depot Backyard

    Gate 2: Outside of Gate 2

    The Mobile Locker Company will be available for most major events from 2 hours prior to event start time and close 1.5 hours after the event concludes. Items must be retrieved from The Mobile Locker Company truck on the same day.

    Need assistance on event day?

    The Mobile Locker Company associates will be available at the truck location on event day to answer all questions and assist with your item storage. Please contact hello@themobilelockerco.com for all inquiries, including retrieval of items left behind on event day. For more information on The Mobile Locker Company, please visit https://www.themobilelockerco.com/

    To learn more about the Clear Bag Policy, CLICK HERE.

  • BAG CHECK

    Guests with non-complying bags can store their items for a fee at one of the conveniently located bag check locations provided by The Mobile Locker Company outside of Mercedes-Benz Stadium.

    Bag Check Locations:

    Gate 1: Northside Drive sidewalk, near The Home Depot Backyard

    Gate 2: Outside of Gate 2

    The Mobile Locker Company will be available for most events from 2 hours prior to event start time and close 1.5 hours after the event concludes. Items must be retrieved from The Mobile Locker Company truck on the same day.

    Need assistance on event day?

    The Mobile Locker Company associates will be available at the truck location on event day to answer all questions and assist with your item storage.

    Need assistance after the event has ended?

    Please contact hello@themobilelockerco.com for all inquiries, including retrieval of items left behind on  event day.

    For more information on The Mobile Locker Company, please visit https://www.themobilelockerco.com/

    To learn more about Clear Bag Policy, CLICK HERE.

  • BANNERS, FLAGS & SIGNS

    To be permitted inside of Mercedes-Benz Stadium, banners, handheld signs and flags must meet the below criteria:

    • Signs cannot be commercial, political or obscene in nature.

    • Signs may not be affixed or hung anywhere within Mercedes-Benz Stadium.

    • Signs may not be displayed in a manner that obstructs the views of other fans nor stadium scoreboards/advertising signage.

    • The signs must be made of a paper or lightweight cloth-like material.

    • Signs cannot utilize wood, metal, plastic or similar types of materials for support unless distributed by MBS as a gate giveaway.
      • Maximum dimensions of a sign are 3′ x 5′.
      • For Atlanta United matches, any flags must be approved through supporter group leaders.
      • Signage cannot be battery operated or contain lights.

    Provided banners, flags and signs are event related, in good taste as determined by stadium security and meet the above guidelines, guests will be permitted to bring them into the stadium.

    Signage not permitted within the stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle prior to entry into the stadium.

  • BATTERIES

    Loose batteries, or batteries not used in a working, permitted device will not be allowed into the stadium. Guests should be prepared to demonstrate the batteries operational use in a permitted device to Security Personnel upon request.
    Certain electric or battery-operated apparel and signs are permitted for non-Atlanta Falcons and Atlanta United events, unless specifically prohibited by event promoters. Please note, Mercedes-Benz Stadium Security Personnel will review all unique circumstances relating to apparel and signage on a case by case basis and reserves the right to deny access of items based on specific event requirements/requests and overall building policies.

  • BIKE PARKING

    Bike Valet:

    Mercedes-Benz Stadium has partnered with Atlanta Bicycle Coalition (ABC) to provide bike valet service for Atlanta Falcons games and Atlanta United matches. The bike valet service will be available starting two hours prior to event start time and end one hour after each event.

    The bike valet is located across the street from Gate 3 of Mercedes-Benz Stadium (Address: 1414 Andrew Young International Blvd NW, Atlanta, GA 30313)

    The bike valet will utilize a digital check-­in service for cyclists to quickly and efficiently check-in their bike. When dropping off your bike, simply provide your cell phone number, and you will be sent a text message that includes a secure claim ID and the time that the valet will close. No app downloads or pre­booking required.

    Helmets, lights, bags, and locks can all stay with your bike, making bike parking easy, fast, and secure at Mercedes-Benz Stadium.

    Other forms of personal transportation, such as electric bikes, scooters, e-scooters, skateboards (one wheel and standard skateboards, electric or not) are also accepted at the Bike Valet location on event day.  Larger equipment, such as mopeds, are not permitted at Bike Valet.

    Bike Racks:

    There are also several bicycle parking/bike rack locations in the areas surrounding Mercedes-Benz Stadium that guests are able to use on event day, on a first-come, first-serve basis.  Remember to bring any equipment needed, such as a chain and padlock, to secure your bike in these locations on event day.

  • BOTTLES & CANS

    The following items are not permitted inside of Mercedes-Benz Stadium, regardless if they contain liquid or not:

    • Bottles
    • Cans/Cups
    • Coffee Cups
    • Glass
    • Soda/ Sports Drink Bottles
    • Thermos/ Tumbler
    • Other varieties of beverage containers

    Each fan will be permitted to bring one (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) bottle of water into the stadium if desired (no soda, flavored water or sports drinks permitted).

    Parents accompanying children may bring plastic bottles of non-frozen formula or milk inside of the stadium, however these bottles must be carried in a clear bag meeting the stadium’s Clear Bag Policy guidelines and are subject to search upon entry.

  • BOX OFFICE

    Non-Event Day:

    The Box Office is closed on non-event days. To purchase tickets in advance of event day, go to the specific event page on www.mercedesbenzstadium.com or www.ticketmaster.com. Purchasing tickets via any other online site could result in delayed entry to Mercedes-Benz Stadium. Ticketmaster fees apply to all tickets purchased for events at the stadium, both purchased in person at the Box Office or online at www.ticketmaster.com.

    Event Day:

    The Box office is open on event day for ticket resolution only. Box Office hours will vary by event. Please refer to your events email communications prior to event day for specific details. You may purchase tickets on event day online at www.ticketmaster.com. For sold out events, safe and secure fan-to-fan resale of tickets is available online at www.ticketmaster.com.   Fraud prevention measures for day of event online ticket purchases may result in delayed delivery to the buyer.  Purchasing resale tickets from any other online site could result in delayed entry to the Mercedes-Benz Stadium.  The Box Office is located near Gate 1 off Northside Drive. To search for ticket availability for stadium events in advance of event day, please visit www.mercedesbenzstadium.com or www.ticketmaster.com.

    Children’s Ticket Policy: For Atlanta Falcons and Atlanta United events, children less than 33 inches tall can enter Mercedes-Benz Stadium for free as long as they sit in a guardian’s lap. For other events, the policy may vary, and tickets will be required for all fans.

  • BUS PARKING

    To reserve your bus parking, CLICK HERE. Bus Parking MUST be reserved in advance. Bus Parking is on first-come, first-serve basis and may not be available due to special events. Please contact us for more information at (866) 330-7275 and/or email us at reservations@parkmobileglobal.com.

    Please note that buses and oversized vehicles that do not fit in a single parking space (such as large vans) are not permitted to park in The Home Depot Backyard on event day.

  • CAMERAS & VIDEO EQUIPMENT

    Permitted:

    Handheld digital or film cameras, including Go Pro cameras, with a lens less than 6” in length (detachable or non-detachable) are permitted into Mercedes-Benz Stadium as long as their use does not interfere with other guests’ enjoyment of the event. Please note, camera cases and bags that accompany personal cameras must meet the stadium’s Clear Bag Policy, otherwise they will be denied entry. 

    Not permitted: 

    Tripods, monopods, “selfie sticks” and cameras with a lens longer than 6″ (detachable or non-detachable) will not be permitted into stadium. Additionally, camera cases and bags that do not meet the stadium’s Clear Bag Policy guidelines and specifications will not be permitted.

    Please note that while digital cameras and related pictures are welcome and permitted (unless otherwise indicated within the stadium), video cameras and video recording of events in any manner, or through the use of any device, is strictly prohibited.

  • CARD AND MOBILE PAYMENT ONLY (CASHLESS)

    Mercedes-Benz Stadium accepts card and mobile payment ONLY. All mobile vendors, concession stands, bars, and retail locations require the use of card or mobile payment. The stadium is equipped with several ReadySTATION kiosks to convert cash to a prepaid debit card that can be used anywhere VISA is accepted (inside or outside the stadium).

    The ReadySTATION kiosks are located and available for use on each of the main concourse levels inside the stadium.

  • CASH-TO-CARD KIOSK LOCATIONS

    Mercedes-Benz Stadium accepts card and mobile payment ONLY. All mobile vendors, concession stands, bars, and retail locations require the use of card or mobile payment. The stadium is equipped with several ReadySTATION kiosks to convert cash to a prepaid debit card that can be used anywhere VISA is accepted (inside or outside the stadium).

    The ReadySTATION kiosks are located and available for use on each of the main concourse levels inside the stadium.

  • CELL PHONE CHARGERS

    Individual cell phone chargers, including the charging block/cord and external rechargeable battery pack varieties, are permitted. Guests should be prepared to demonstrate the device’s operational use to security personnel upon request.

  • CHILDREN/INFANTS

    Children’s Ticket Policy: For Atlanta Falcons and Atlanta United events, children less than 33 inches tall can enter Mercedes-Benz Stadium for free as long as they sit in a guardian’s lap. For other events, the policy may vary, and tickets will be required for all fans.

    The Tag-A-Kid program allows guests with young children to obtain a bracelet displaying parent and child information, as well as seating location. Visit one of our Guest Service Centers for more information: Have the parent or guardian complete the Wristband with the child’s name and parent information, and seating location. Place the wristband on the child in a manner that it will not slip off.

    Diaper bags must be clear and comply with the Mercedes-Benz Stadium Clear Bag Policy. Clear diaper bags that meet the stadium’s bag policy specifications and accompany a child are permitted but are subject to search upon entry. Baby and infant care items such as non-frozen bottled formula and small snacks may be brought into the stadium, however, those items must be carried in a clear bag meeting the bag policy guidelines.

    Baby changing stations are located in nearly all public restrooms throughout Mercedes-Benz Stadium.

    Car Seats: Car seats are permitted inside of Mercedes-Benz Stadium, but are not permitted in stadium seating areas. Car seats must be checked at the Guest Service location at Section 116.

    Strollers: Strollers are permitted inside of Mercedes-Benz Stadium, but are not permitted in stadium seating areas. Strollers must be checked at the Guest Service location at Section 116.

  • CLUBS

    There are 7 clubs located within Mercedes Benz Stadium:

    Field Level: Mercedes-Benz Club – 108C-112C, AMG Lounge – 110C, Delta Sky 360 Club – 126C-130C, Truist Club– 128C

    Concourse 100 and Suite 1 Level: The Mercedes-Benz Gullwing Club – Gullwing Club Suites GC10-GC30

    Concourse 200: Harrah’s Cherokee Valley River Club – Sec 210C – 212C, Harrah’s Cherokee Club – Sec 236C – 238C

    Club Seat Holders have access to the specific Clubs they are ticketed for only and all other general areas of the stadium. They do not have access to the other stadium Clubs or Suite areas unless they are ticketed for them. For additional information on Club Seating, call (470) 341-4555.

  • COMPUTERS/TABLETS

    Laptop computers are not permitted inside of Mercedes-Benz Stadium.
    Tablets (e.g. iPads) are permitted if they are smaller than 12”x12”x6” in size and can be powered on during the security screening if requested.

  • CONTACTLESS PAYMENT

    Mercedes-Benz Stadium accepts several forms of mobile and contactless payment, including Apple Pay and Google Pay. Use your preferred method of contactless payment at food and beverage and retail locations throughout the stadium.

  • COVID-19 PROTOCOLS

    At Mercedes-Benz Stadium, your safety is our priority.

    New protocols are in place to help you feel confident, safe and comfortable when coming to our stadium and enjoying a seamless event day experience – from the parking lot and turnstiles, to the concourses and ultimately, your seats.

    To learn more about the new COVID-19 health and safety protocols, CLICK HERE.

  • DESIGNATED DRIVER PROGRAM

    As part of our commitment to public safety, Mercedes-Benz Stadium has partnered with Mothers Against Drunk Driving (MADD) and Jack Daniels. If you would like to make the pledge to get home safely, follow the form below. All registrants will be entered into a monthly raffle with exciting prizes such as autographed items and team-related merchandise. If you need further assistance on event day you may visit the nearest Guest Service desk located at Gate 1, Gate 2, near Section 116 or near Section 244. CLICH HERE TO REGISTER!

  • DEVICES

    Devices that are deemed suspicious by Stadium Security, in its sole discretion, are prohibited. Loose batteries without a specific device to operate are also prohibited.
    Devices requiring the use of batteries that Stadium Security does not, in its sole discretion, deem suspicious or are not otherwise prohibited by security personnel and stadium policy, are permitted. Guests should be prepared to demonstrate the device’s operational use upon request.

  • DIAPER BAGS

    Diaper bags must be clear and comply with the Mercedes-Benz Stadium Clear Bag Policy. Clear diaper bags that meet the stadium’s bag policy specifications and accompany a child are permitted but are subject to search upon entry. Baby and infant care items such as bottled non-frozen formula and small snacks may be brought into the stadium, however, those items must be carried in a clear bag meeting the bag policy guidelines.

  • DIRECTIONS

    Mercedes-Benz Stadium is located in the heart of downtown Atlanta, in the sports and entertainment district. There are more than 20,000 parking spots available within a 20-minute walk of the stadium.

    We highly recommend that you start by purchasing your parking in advance to secure your spot and reduce hassles on the way to the stadium: http://parking.mercedesbenzstadium.com/

    Once you’ve purchased your parking, download or open the Waze app and input the address provided for your purchased parking location to get the most efficient route to your destination. Waze is the recommended GPS program with updated event day traffic plans and street closures, providing you with accurate directions and real-time traffic alerts. Therefore, we recommend you do not use Google Maps, Apple Maps, or any other mapping software.

  • DONATION REQUESTS

    Please visit the Atlanta Falcons &/or Atlanta United website for more information on donations:

    Atlanta Falcons

    Atlanta United

  • ELECTRIC VEHICLE CHARGING STATIONS

    Electric vehicle charging stations are in many of the Georgia World Congress Center parking garages located near Mercedes-Benz Stadium. The Red Deck, Orange Deck, and the Silver Lot are all equipped with a limited number of charging stations for our guests to utilize during events at Mercedes-Benz Stadium. Guests must pre-purchase a pass in order to access any of these parking decks & the use of charging stations are subject to applicable parking fees.

    There are also many resources available to assist fans with finding available electric vehicle charging stations near Mercedes-Benz Stadium, such as PlugShare or Open Charge Map.

  • ELEVATORS

    Priority use of passenger elevators will be given to guests and Team Members with limited mobility.
    Escalators, stairs, and ramps should be used to navigate the stadium whenever possible.
    Some elevators are used to move the media and coaches and will be periodically taken out of service for this purpose. To ensure the safe and efficient operation of the elevators, we ask our guests to follow the directions of the elevator operators, the elevator lobby attendants, and other stadium Team Members at all times.

    Mercedes-Benz Stadium is equipped with public elevators at the following locations:

    • 100 Level: Sections 104,116,122,133

    • NCR Suite 1 Level: Suite 101, 197, 164, Suite 137

    • 200 Level: Sections 203, 218, 230, 243

    • Gallagher Suites 2 Level: Suite 201, Suite 296, Press Box, Suite 236

    • 300 Level: Sections 303, 318, 333, 346

  • ESCALATORS

    Escalators, stairs, and ramps should be used to navigate the stadium whenever possible. Remember to maintain maintain physical distance from other groups on escalators.

    • Field Level – Admin 2 – South VIP entrance
    • Field Level – Gate 1 – 100 Concourse Section C128
    • Field Level – Gate 1 – Admin 2
    • Admin 2 – 100 Concourse Section 122
    • Section 101 – Section 301 (stops at 200 Sky Bridge as well)
    • Section 102 – Section 201
    • Section 105 – Section 205
    • Section 125 – Section 223
    • Section 131 – Section 240
    • Section 208 – Section 308
    • Section 233 – Section 336
    • Section 240 – Section 341

    It is the goal of Mercedes-Benz Stadium to provide a safe and expeditious entry and exit from our stadium for all events. Pedestrian flow at gates and in popular areas of the concourse are monitored in real time and stadium personnel directed route adjustments may occur to provide the most expedient entry and exit from the stadium. This may result in select escalators being unavailable at the conclusion of an event. Please follow all directional guidance from stadium personnel to ensure the most enjoyable entry and exit experience.

  • EMERGENCIES

    Should you need immediate assistance, guests are encouraged to report issues and concerns to the nearest Security Personnel or any stadium Team Member.

    Fans are also encouraged to report inappropriate behavior, including violations related to COVID-19 health and safety protocols, by text message. Using your mobile device, text the word “RESPECT” to the number 69050 followed by your specific stadium location and provide a brief description of your need for assistance.

    If you begin to feel ill while at Mercedes-Benz Stadium, please contact the Stadium Operations Center by calling (470) 341-5020 or text the word “RESPECT” to the number 69050 followed by your specific stadium location for assistance. You may also request assistance from the nearest Security Personnel or Mercedes-Benz Stadium Team Member.

    In the event of an emergency at Mercedes-Benz Stadium, event staff, event security and police officers are available to assist all guests. Pertinent information regarding the emergency and evacuation procedures will be provided over the public-address system and on the Stadium televisions and scoreboards.

    To view a video of the Mercedes-Benz Stadium Evacuation Plan, CLICK HERE.

  • ENTRY AND EXIT

    In the days leading up to an event, be on the lookout for the “Know Before You Go” e-mail that will include specific event day information and details. The “Know Before You Go” e-mail will help to prepare you for event day!

    Gate timing and gates in-use may vary by event.

    Public Gates Include:

    • Gate 1: Off Northside Drive, across from Vine City Marta Station (ADA Accessible Gate)

    • Gate 2: Off International Plaza, at entrance to the Front Porch (ADA Accessible Gate)

    • Gate 3: Off International Plaza, at entrance to the Front Porch

    • Gate 4: Off MLK St, at entrance to the Front Porch

    • Silver Deck Bridge (ADA Accessible Gate)

    • North Club Entrance & North Suite Entrance: Off Northside Drive, continue beyond Gate 1 and it will be on the right (ADA Accessible Gate)

    It is the goal of Mercedes-Benz Stadium to provide a safe and expeditious entry and exit from our stadium for all events. Pedestrian flow at gates and in popular areas of the concourse are monitored in real time and stadium personnel directed route adjustments may occur to provide the most expedient entry and exit from the stadium. This may result in select escalators being unavailable at the conclusion of an event. Please follow all directional guidance from stadium personnel to ensure the most enjoyable entry and exit experience.

  • EVACUATION PLAN

    In the event of an emergency at Mercedes-Benz Stadium, event staff, event security and police officers are available to assist all guests. Pertinent information regarding the emergency and evacuation procedures will be provided over the public-address system and on the stadium televisions and scoreboards.

    To view a video of the Mercedes-Benz Stadium Evacuation Plan, CLICK HERE

  • EVOLV EXPRESS STADIUM ENTRY TECHNOLOGY

    New contactless entry technology at Mercedes-Benz Stadium!

    Your safety is our primary focus at Mercedes-Benz Stadium. You may notice that we’ve added new security screening technology that permits you to walk through security without removing items from your pockets or having your approved bag physically inspected. This enhanced technology provides us top security while giving you a better experience during the ingress process. As you enter the screening area, keep walking at a normal pace with all of your belongings in your pockets and holding any approved bag. Please do not stop unless advised by Security Personnel.

  • FACE COVERINGS

    Masks will be required for fans and associates in all enclosed spaces, including clubs, elevators, and the retail store.

    Masks are strongly encouraged for fans and associates in all open-air areas of the stadium including inner bowl, concourses, etc. All suite doors will remain open.

    Please assure that your face coverings (whether disposable or reusable) follow CDC Guidelines listed here, including but not limited to:

      • Be made with at least two layers of breathable material
      • Fully cover the nose and mouth and secure under the chin
      • Fit snugly but comfortably against the side of the face
      • Be secured around the face and allow the guest to remain hands-free

    Masks that cover or conceal identity are not permitted. Wearing of a face covering or mask for any reason other than health and safety protocol reasons or the wearing of a hood or device by which any portion of the face is hidden, concealed or covered is prohibited at Mercedes-Benz Stadium and The Home Depot Backyard in accordance with Georgia Code 16-11-38. All guests should expect this state law to be enforced at all times at The Home Depot Backyard, stadium gates and within the stadium. Unique circumstance (For example, a traditional holiday costume on the occasion of a holiday) will be reviewed and considered by Mercedes-Benz Stadium Security Personnel on a case by case basis.

    Face painting is permitted as long as it does not fully conceal the identity of the guest.

  • FAN CODE OF CONDUCT

    Mercedes-Benz Stadium is committed to creating a safe and enjoyable atmosphere for all fans. All fans are expected to adhere to the Fan Code of Conduct while inside the stadium and on the surrounding property. The Fan Code of Conduct applies to all ticket holders at Mercedes-Benz Stadium, as well as the conduct of their guests.

    Violations to the Fan Code of Conduct include, but are not limited to:

    • Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior.
    • Behavior that is unruly, disruptive, threatening, or illegal in nature, or conduct that results in damage to the venue or other personal property.
    • Possession of an unauthorized device or other prohibited items.
    • Failing to follow instructions of law enforcement, security personnel and/or guest services regarding stadium operations, policies and/or emergency response procedures.
    • Foul or abusive language, offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
    • Displaying signs, symbols or images for commercial purposes or for electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action.
    • Verbal or physical harassment of officials, players, staff or other fans.
    • Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game, such as unreasonably obstructing the view of other guests.
    • Interference with the progress of the game (including throwing objects, declining to return a ball that enters the stands or attempting to enter the field or any other location other than that permitted by the fan’s ticket or credential).
    • Making unauthorized transmissions or play-by-play accounts of the event
    • Any conduct deemed inappropriate or dangerous to fans, participants or team members.

    The use of any tobacco products, including e-cigarettes, inside the stadium or within the immediate gate plazas, is prohibited. Additionally, once a fan exits the stadium, re-entry is strictly prohibited.

    Stadium personnel will promptly intervene when necessary to ensure the Fan Code of Conduct is enforced. Ticket holders or guests who choose not to adhere to these guidelines will be subject to revocation of parking privileges and/or  season tickets, an inability to attend future stadium events, event ejection without refund, cited for trespass or possible arrest.

    Fans are encouraged to report inappropriate behavior to the nearest security personnel or Mercedes-Benz Stadium Team Member. Fans can also report inappropriate behavior by text message: Using your mobile device, text the word “RESPECT” to the number 69050 followed by your specific stadium location and brief description of your need for assistance.

    Mercedes-Benz Stadium reserves the right to refuse entry to anyone who has engaged in harassment of officials, team members, staff and/or other fans or who have otherwise violated this Fan Code of Conduct using social or digital media or other forms of communication.

    Thank you for your assistance and we hope you enjoy your experience at Mercedes-Benz Stadium.

  • FEEDBACK

    We want to hear from you! Please provide any feedback to GuestService@mercedesbenzstadium.com or you may visit the nearest Guest Service desk located at Sections 116, 201, 244, 301 or visit Gates 1 & 2 to complete a comment card on event day.

    You may also receive an e-mail with a post-event survey regarding your stadium and event day experience. We appreciate your feedback and thank you in advance for your time.

  • FIELD ACCESS

    Guests are reminded that attempting to enter or access the playing field without the proper credentials is a violation of the Fan Code of Conduct and is grounds for immediate ejection and arrest.

  • FIRST-AID

    Guests that require medical assistance are encouraged to contact any nearby stadium Team Member or Security Personnel. Guests who begin to feel ill, or who need assistance, may also call the Stadium Operations Center at (470) 341-5020 or text the word “Respect” to the number 69050.

    There are also three (3) First-Aid locations at the stadium:

    • 100 Concourse – Section 133

    • 200 Concourse – Section 243

    • 300 Concourse – Section 345

  • FOOD & BEVERAGE

    Outside food and beverage are not allowed to be brought into Mercedes-Benz Stadium. This includes food and beverage items purchased on the immediate exterior of the stadium (food and/or beverage purchased in a Fan Fest area outside of the stadium will not be permitted inside the stadium).

    The only exceptions to the Food and Beverage policy are:

    • Parents with small children may bring plastic bottles of non-frozen formula or milk, and small snacks inside of the stadium
    • Medically necessary food items inspected and approved by Security Personnel at the stadium gates
    • Each fan is permitted to bring one (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) bottle of water into the stadium if desired (no soda, flavored water or sports drinks permitted)

    For information regarding your food and beverage options throughout the Stadium on event day, please visit the Food & Beverage section within the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium app.

    NOW ACCEPTING CARD AND MOBILE PAYMENT ONLY. To learn more about our cashless program, CLICK HERE.

  • FOOTBALL/SOCCER BALL POLICY

    Inflated footballs, soccer balls, and other recreational balls are not permitted inside of the stadium.
    Please be advised that sections within the seating bowl that are closest to the field have a higher risk of in play match or game balls entering the seating area. Match or game balls that enter the seating section during pre-game, warmup periods and regular game play must be returned to the field as instructed by Stadium Personnel.

  • GATE OPENING TIMES

    In the days leading up to an event, be on the lookout for the “Know Before You Go” e-mail that will include specific event day information and details. The “Know Before You Go” e-mail will help to prepare you for event day!

     

    Currently, gates will open 1.5 hours (90 minutes) prior to the event start time for all Atlanta Falcons games and Atlanta United matches.

    Other Events: Gate opening times may vary based on the type of event being hosted. Please visit the Upcoming Events page at https://mercedesbenzstadium.com/events/ for specific event information.

  • GLUTEN FREE

    Gluten-free buns are available upon request for concession items such as the Vegan Dog available at ATL Fan Fare concession stand locations, and Meatless Grill locations.

    For additional food and beverage information, including availability and stadium location, please use the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium app.

  • GUEST SERVICE CENTERS

    There are six Guest Service Centers located throughout the stadium, specifically at Sections 116, 201, 244, 301 and at both Gate 1 and Gate 2 entrances. Guest Service Centers assist guests with lost and found items, reuniting parents and children, guest feedback, stadium directions, first-game certificates and general information.

  • GUEST TEXT HELP LINE

    Fans are encouraged to report inappropriate behavior, including violations related to COVID-19 health and safety protocols, to the nearest Security Personnel or Mercedes-Benz Stadium Team Member. Fans can also report inappropriate behavior by text message: Using your mobile device, text the word “RESPECT” to the number 69050 followed by your specific stadium location and provide a brief description of your need for assistance.

  • GWCCA CONSTRUCTION UPDATES

    Georgia World Congress Center Authority (GWCCA) is always seeking to improve the customer experience. Each year, the Authority invests in capital improvements to upgrade and enhance facilities and the surrounding campus.

    Currently, GWCCA is in progress on construction projects that include the Andrew Young International Blvd. pedestrian mall and transportation depot, as well as an on-site convention headquarters hotel.

    To view renderings, or learn more about GWCCA construction projects, CLICK HERE. 

  • INSPECTION POLICY

    For fastest entry, please follow instructions of Security Personnel in the screening area.

    All guests will be subject to security screening prior to entry inside Mercedes-Benz Stadium, along with inspection of all approved clear bags and carry-in items. Security staff will utilize walk-through magnetometers, handheld metal detectors and/or a physical pat-down to screen all guests at security checkpoints.

    If a guest does not feel comfortable with the metal detector screening due to medical reasons, a physical pat-down will be conducted instead. Please have all bags open for security staff and be prepared to remove any item from inside the bag if requested for closer inspection. Guests electing not to consent to the metal detector screening or physical pat-down along with a bag search will be denied entry.

    New contactless entry technology at Mercedes-Benz Stadium!

    Your safety is our primary focus at Mercedes-Benz Stadium. You may notice that we’ve added new security screening technology that permits you to walk through security without removing items from your pockets or having your approved bag physically inspected. This enhanced technology provides us top security while giving you a better experience during the ingress process. As you enter the screening area, keep walking at a normal pace with all of your belongings in your pockets and holding any approved bag. Please do not stop unless advised by Security Personnel.

  • INTERNET/WI-FI

    We keep you connected at Mercedes-Benz Stadium by providing complimentary Wi-Fi throughout the stadium, with over 1800 access points. When you arrive near the stadium gates, connect to “attwifi” on your smartphone for the best experience.

    To Access the MBS Wireless Network:

    1. Enable wireless on your mobile device
    2. Select the “”attwifi”” Wi-Fi network
    3. Launch your browser to access the internet

  • LOST & FOUND

    Guests looking to claim or report lost items should do so at the nearest Guest Service Center located at Sections 116, 201, 244, 301 and at both Gate 1 and Gate 2. Guests inquiring about lost items at previous events should call the Guest Services Hotline at 470-341-5000 (select Option #3 for Guest Service) for information and/or notify us via email at guestservice@mercedesbenzstadium.com. Items lost at prior events are held in a locked storage area for 30 days and are then disposed of or donated to a charitable organization. Mercedes-Benz Stadium cannot be held responsible for lost or damaged items.

    For assistance retrieving items left behind at The Mobile Locker Truck on event day, please email hello@themobilelockerco.com

  • LOST PERSONS

    A lost person should be brought to the Main Guest Service Center located at Section 116 or call the Security Hotline at 470-341-5020. You may also notify the nearest police officer or security personnel to further assist you.

  • MASKS

    Masks will be required for fans and associates in all enclosed spaces, including clubs, elevators, and the retail store.

    Masks are strongly encouraged for fans and associates in all open-air areas of the stadium including inner bowl, concourses, etc. All suite doors will remain open.

    Please assure that your face coverings (whether disposable or reusable) follow CDC Guidelines listed here, including but not limited to:

      • Be made with at least two layers of breathable material
      • Fully cover the nose and mouth and secure under the chin
      • Fit snugly but comfortably against the side of the face
      • Be secured around the face and allow the guest to remain hands-free

    Other masks that cover or conceal identity are not permitted. Wearing of a face covering or mask for any reason other than health and safety protocol reasons or the wearing of a hood or device by which any portion of the face is hidden, concealed or covered is prohibited at Mercedes-Benz Stadium and The Home Depot Backyard in accordance with Georgia Code 16-11-38. All guests should expect this state law to be enforced at all times at The Home Depot Backyard, stadium gates and within the stadium. Unique circumstance (For example, a traditional holiday costume on the occasion of a holiday) will be reviewed and considered by Mercedes-Benz Stadium Security Personnel on a case by case basis.

    Face painting is permitted as long as it does not fully conceal the identity of the guest.

  • 2021 MASK POLICY Q&A

    Q: Why do I have to wear my mask inside the club and not on the concourse?

    A: The stadium in an open-air facility. The club spaces are not considered open-air as the doors will remain closed.  The club patio is open-air and masks are not required on the patios.

    Q: Why not the suites?

    A: Suite seats are considered part of the inner bowl. Additionally, suite doors will remain open which will allow for open-air airflow.

    Q: Will the roof be open?

    A: Yes.

    Q: Will you be enforcing it in the clubs?  Are you policing it? 

    A: We are asking all fans to be responsible and respectful of others. Fans will be gently reminded to follow protocols in place.

    Q: What should I do if I see someone not adhering to the policy?

    A: Please let the guest know or text RESPECT to 69050.

    Q: What if I’m eating or drinking in the clubs?

    A: Masks may be removed only when actively eating and drinking.

    Q: Will you have masks for those not wearing it?

    A: Yes, we will have masks available in all mask-required areas.

    Q: Is this a part of the city mandate?

    A: This is to be consistent with other NFL teams in open air facilities.

    Q: Are patios considered a part of the club?

    A: It is part of the open-air portion of the stadium.

    Q: How long will this mandate be in place?

    A: Currently this is for the Falcons vs. Titans game and events moving forward. We will continue to evaluate and monitor the situation and make updates as needed.

    Q: What if weather makes us close the roof?

    A: We will continue the policy as is previously set for an open-air facility.

    Q: Are these requirements also for children in those spaces?

    A: Yes.

  • MEDIA ENTRANCE

    For Atlanta Falcons games and Atlanta United matches, the dedicated Media entrance is at Gate 1. For other major events, Media will receive more information regarding entry processes via email by the event promoter. Media with any further questions can email media@mercedesbenzstadium.com.

  • MERCHANDISE/RETAIL

    Event Day Locations:

    Exterior- Outside of Gate 1

    Field Level- Gate 1 Plaza, Mercedes-Benz Club, Field Level Club

    100 Level – Team Store located at Section 103 (between Gates 3 and 4), Section 107, Section 114, Section 118, Section 122 (jersey customization), and Helmet Wall near section 128

    200 Level- Section 204

    All locations open when the stadium gates open for each match. Don’t forget, Season Ticket Members receive a 15% discount on regular-priced merchandise at Mercedes-Benz Stadium. Discount is not valid on gift cards, jersey customization or any other already discounted and/or promotional items.

    Non-Event Day:

    The Team Store at Mercedes-Benz Stadium is currently closed on non-event days until further notice.

    Fans are encouraged to visit the Official Team Store at Atlantic Station or shop online 24/7:

  • MOBILE TICKETING

    A mobile ticket is the safest, most convenient, and flexible way to receive and manage tickets while increasing protection against fraudulent tickets. All Atlanta Falcons games and Atlanta United matches held at Mercedes-Benz Stadium are mobile ticket entry only. Tickets can be viewed on smart phones using the individual team apps (Atlanta Falcons and Atlanta United, respectively). To avoid reliance on cell tower connectivity during times of peak traffic on event day, be sure to save your tickets to your phone’s Apple Wallet or Google Pay in advance of event day for the quickest and easiest entry process. Screenshots or recordings of tickets are not valid for entry. To improve the  event day experience and speed up the your entry experience with friends or family, individually transfer tickets to the rest of your group before the day of the event. To learn more about mobile tickets, please click on the links below.
    Atlanta Falcons – https://am.ticketmaster.com/falcons/digitaltickets#/
    Atlanta United – https://www.atlutd.com/tickets/manage
    For other stadium events, tickets can be accessed via the Mercedes-Benz Stadium app or Ticketmaster app.

  • NOISE MAKING DEVICES

    Musical instruments or any types of noise making devices are not permitted inside Mercedes-Benz Stadium. This includes, but is not limited to, items like air horns, cowbells and whistles.

  • NURSING LOUNGE

    The Mother’s Nursing Lounge is available for your privacy and convenience at Section 219.

  • PARKING

    • Directly through the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium apps or via parking.mercedesbenzstadium.com, fans can purchase parking through an integrated partnership with Atlanta-based Park Mobile, the country’s leading parking commerce site.

    • Once you’ve purchased your parking, download or open the Waze app and input the address provided for your purchased parking location to get the most efficient route to your destination. Waze is the recommended GPS program with updated event day traffic plans and street closures, providing you with accurate directions and real-time traffic alerts. Therefore, we recommend you do not use Google Maps, Apple Maps, or any other mapping software

    • During non-event days, please access the Silver Deck for parking needs.

  • PEDESTRIAN BRIDGE

    Use the Pedestrian Bridge to cross over Northside Drive when arriving to or departing from the stadium on the westside. For the safety of all fans, the crosswalk at Northside Drive is closed during most major events and the use of the Pedestrian Bridge is required to cross Northside Drive.

    Located near Gate 1, use the Pedestrian Bridge to access the Vine City MARTA Station and parking lots on the westside of the stadium.

  • PRIVATE EVENTS

    Mercedes-Benz Stadium is the perfect spot to host your next event!  MBS has over 10 unique event spaces that can accommodate seated dinners, cocktail receptions, board meetings, and tradeshows. With an experienced staff that is committed to keeping your event safe, healthy, and within CDC Guidelines, we will work with you to create an unforgettable experience.

    To learn more about Private Events at Mercedes-Benz Stadium, including our new health and safety protocols, CLICK HERE.

    Email us at events@mercedesbenzstadium.com to start the planning and book your event today!

  • PROHIBITED ITEMS/BEHAVIORS

    Mercedes-Benz Stadium is a non-smoking, non-vaping and tobacco free campus. The use of any tobacco based products, e-cigarettes and vaporizers, inside of the stadium or within the immediate gate plazas, is strictly prohibited.

    Additional prohibited items and behaviors at Mercedes-Benz Stadium include, but are not limited to:

    • Abusive, foul or disruptive language
    • Alcohol, illegal drugs or harmful chemicals
    • Animals (except certified service animals with proper documentation)
    • Aerosol cans or pressurized containers
    • Bags that do not follow the Mercedes – Benz Stadium clear bag policy, including diaper bags and personal camera bags that do not meet clear bag policy specifications
    • Batteries: Loose batteries, or batteries not used in a working, permitted device will not be allowed into the stadium. Guests should be prepared to demonstrate the batteries operational use in a permitted device to security personnel upon request
    • Bottles, cans, glass and other beverage containers
    • Cameras with lens longer than 6″ (detachable or non-detachable) and camera bags that do not meet clear bag policy specifications
    • Chairs, booster seats, stools or other seating devices
    • Devices deemed suspicious by Stadium security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device’s operational use upon request.
    • Food items
    • Hover-boards
    • Inflated balls, including beach balls, or any missile or object that can be used as a projectile
    • Interference with the progress of the event (including throwing objects)
    • Knives of any length
    • Large Umbrellas – Must be under 33 inches to be allowed in the building
    • Laser Pointers
    • Lights
    • Masks related to health provisions are permitted; Other masks that cover or conceal identity are not permitted
    • Noisemakers, including but not limited to, whistles and horns
    • Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
    • Remote controlled aircraft or unmanned aircraft systems (drones)
    • Signs or flags (no larger than 3’ X 5’), shakers, pom-poms or any item with a pole or stick unless distributed by MBS as a gate giveaway
    • Thermoses/Cups
    • Ticket scalping
    • Trespassing, soliciting, peddling and loitering
    • Tripods, monopods and Selfie-Sticks
    • Weapons of any kind including, but not limited to, knives, pepper spray, stun guns, concealed weapons and firearms

     

    **and/or any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature, by any MBS team member.**

    Mercedes-Benz Stadium Security personnel will review all unique circumstances on a case by case basis and reserves the right to deny access of items based on specific event requirements/requests and overall building policies.

    Fans are encouraged to report inappropriate behavior, including violations relating to COVID-19 health and safety related protocols, to the nearest security personnel or Mercedes-Benz Stadium team member. Fans can also report inappropriate behavior by text message: Using your mobile device, text the word “RESPECT” to the number 69050 followed by your specific stadium location and brief description of your need for assistance.

  • RADIOS

    To ensure all guests can enjoy the event, personal radios/smart phones must be used with headphones inside Mercedes-Benz Stadium.

  • RE-ENTRY POLICY

    In accordance with Mercedes-Benz Stadium security procedures, guests may not exit and re-enter the stadium using the same ticket.

  • RECYCLING

    Mercedes-Benz Stadium strives to achieve zero waste, and we need your help. Please place all plastic and aluminum bottles and cans in the recycling container labeled “Bottles and Cans”. We also recycle paper, cardboard, scrap metal, and compost food waste throughout our operations. Recycling lessens our impact on the environment and saves resources.

    Thanks to Novelis, we are using the value of recycled aluminum bottles and cans to help fund a Habitat for Humanity house for a deserving family on the Westside. Every year, over $70 million of aluminum ends up in Georgia landfills. Let’s make sure we all do our part to make Georgia a great place to live, work, and play now and for future generations.

    We appreciate our recycling partners, Novelis and Coca-Cola, and thank you for joining our efforts.

  • RESTROOMS

    Restrooms are located throughout Mercedes-Benz Stadium. All restrooms are ADA accessible and nearly all are equipped with a baby-changing table. Please ask any staff member for directions to the closest restroom.

    Family Restrooms can be located at:

    • Section 101, 117, 121, 133

    • Section 203, 219, 246

    • Section 310, 313

  • RIDESHARE

    Mercedes-Benz Stadium offers two rideshare drop-off and pick-up locations near the stadium.

    Rideshare Zone 1 is located on Northside Drive, in front of Georgia World Congress Center – Building C.

    Fans exiting Gate 1 are encouraged to follow the wayfinding signs along the Northside Drive sidewalk towards Georgia World Congress Center – Building C.

    Rideshare Zone 2 is located on the Centennial Olympic Park Drive sidewalk near State Farm Arena.

    Fans exiting Gates 2, 3, and 4 are encouraged to follow the wayfinding signs from the stadium gates to Rideshare Zone 2 near State Farm Arena.

    Other forms of rideshare, such as limousines and buses, are also permitted to use these areas as designated pick-up and drop-off locations.

  • SCALPING AND PROFITEERING POLICIES

    The unlawful resale of any event ticket on Mercedes-Benz Stadium grounds, and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the full extent of the law.

  • SECURITY SCREENING POLICY

    For fastest entry, please follow instructions of Security Personnel in the screening area.

    All guests will be subject to security screening prior to entry inside Mercedes-Benz Stadium, along with inspection of all approved clear bags and carry-in items. Security staff will utilize walk-through magnetometers, handheld metal detectors and/or a physical pat-down to screen all guests at security checkpoints.

    If a guest does not feel comfortable with the metal detector screening due to medical reasons, a physical pat-down will be conducted instead. Please have all bags open for security staff and be prepared to remove any item from inside the bag if requested for closer inspection. Guests electing not to consent to the metal detector screening or physical pat-down along with a bag search will be denied entry.

    New contactless entry technology at Mercedes-Benz Stadium!

    Your safety is our primary focus at Mercedes-Benz Stadium. You may notice that we’ve added new security screening technology that permits you to walk through security without removing items from your pockets or having your approved bag physically inspected. This enhanced technology provides us top security while giving you a better experience during the ingress process. As you enter the screening area, keep walking at a normal pace with all of your belongings in your pockets and holding any approved bag. Please do not stop unless advised by Security Personnel

  • SMOKING

    Mercedes-Benz Stadium is a non-smoking, non-vaping and tobacco free campus. The use of any tobacco based products, e-cigarettes and vaporizers, inside of the stadium or within the immediate gate plazas, is strictly prohibited.

    Violators of this policy may be ejected from the stadium. All Season Ticket holders are responsible for their conduct as well as the conduct of their accompanying guests and/or persons using their tickets.

  • SOLICITATION POLICY

    Any unauthorized solicitation or commercial promotion on stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.

  • STADIUM FACTS

    • Stadium Height: 305ft or 30 stories

    • Stadium Square Footage: 2 million sqft.

    • Total Structural Steel: 23,000 Tons.

    • There are over 18,000 sheets of steel shop drawings for the job.

    • The Halo Board is the first display of its kind ever created and is 58 feet tall and 1,100 linear feet around.

    • Largest non-transparent LED video display in the world.

    • More than 38.1 million LEDs (38,193,665 LEDs.)

    • Nearly 3 times larger than the next biggest video display in the NFL. (Jaguars 60’ x 362’)

    • The Mega Column Display is 101 feet tall.

    • Total LEDs in Mega Column display = 4,019,115

    • More than 2,700 HD TV’s.

    • Mercedes-Benz Stadium is the first professional sports venue to be LEED platinum-certified.

  • STROLLERS / CAR SEATS

    Strollers and car seats are permitted inside of Mercedes-Benz Stadium, but must be checked at the Guest Service location at Section 116.

  • SUITES

    There are 193 Luxury Suites at Mercedes Benz Stadium. The different types of Suites are:

    • East Field Level Suites- FL 01-08

    • West Field Level Suites- FL 09-16

    • Suite Level 1 – S101-S197

    • The Gallagher Suite Level – S201-S297

    • Gullwing Club/Owner Suites- GS10-GS30

    • Centennial Suites- CL01-CL10

    • Loge Suites- 106L (1-7), 114L (1-7), 124L (1-7), 132L (1-7)

    For additional information on suites, please email suites@mercedesbenzstadium.com.

  • STANDING

    Guests are asked to enjoy the game from the comfort of the seat that is indicated on their ticket. Please keep in mind that when you stand, you may block the view of other guests behind you. It is not the intent to limit guest’s enjoyment of the game and cheering after great plays, but continuous standing in seating areas may negatively impact others enjoyment of the event. Continuous or excessive standing is addressed in the Mercedes-Benz Stadium Fan Code of Conduct and will be monitored by stadium security.

  • TAILGATING

    Tailgating is permitted in GWCC & Mercedes-Benz Stadium owned parking lots.

    View availability and secure parking now via ParkMobile: https://parking.mercedesbenzstadium.com/

    Health and Safety Tailgating Guidelines in Approved Lots:
    • A face covering is recommended while you tailgate
    • If you are not feeling well, or are in need of assistance, contact the Stadium Operations Center by calling (470) 341-5020 or text the word “RESPECT” to the number 69050

    Additional Tailgating Guidelines:
    • Vehicles may take up only one parking space, and tailgating equipment may not extend beyond the parking space, or impede vehicles driving through the lot
    • Grills, chairs, coolers and other equipment may not take up a parking space. Tailgating is confined to the area directly behind the vehicle
    • Adjacent landscaped areas are common areas and may not be claimed exclusively
    • Dispose of trash in appropriate receptacles

  • The Mobile Locker Company

    The Mobile Locker Company provides safe and efficient event day bag storage services for guests to utilized at Mercedes-Benz Stadium.  Guests can store their belongings for a fee at one of the conveniently located bag check locations provided by The Mobile Locker Company outside of Mercedes-Benz Stadium.  Multiple forms of card or contactless payment are accepted.

    Locations:

    Gate 1: Northside Drive sidewalk, near The Home Depot Backyard

    Gate 2: Outside of Gate 2 on Andrew Young International Blvd.

    The Mobile Locker Company will be available for most major events from 2 hours prior to event start time and close 1.5 hours after the event concludes. Items must be retrieved from The Mobile Locker Company truck on the same day.

    Need assistance on event day?

    The Mobile Locker Company associates will be available at the truck location on event day to answer all questions and assist with your item storage.

    Need assistance after the event has ended?

    Please contact hello@themobilelockerco.com for all inquiries, including retrieval of items left behind on event day.

    For more information on The Mobile Locker Company, please visit https://www.themobilelockerco.com/

    To learn more about our Clear Bag Policy, CLICK HERE.

  • TICKET MANAGEMENT PROCESS

    Event tickets will be distributed in “pods” to support physical distancing between each group of ticket holders attending together, with the expectation that fans will be attending events with family members they have been sheltering with and/or with trusted acquaintances.

    To manage, accept, view, transfer or sell your tickets, please review the tutorials below:

    • Atlanta Falcons Groups and Season Tickets: CLICK HERE
    • Atlanta United Groups and Season Tickets: CLICK HERE
    • Single Event Tickets purchased through Ticketmaster: CLICK HERE

    Also, the Ask Arthur feature within the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium apps provides easy access to the Mobile Ticketing Guide (Search “Mobile Ticketing Guide”). The Mobile Ticketing Guide is a resource that provides information on accessing tickets, transferring tickets, account information, and many other areas.

  • TICKET SALES

    All single event tickets, including resale market, for Atlanta Falcons games, Atlanta United matches and other Mercedes-Benz Stadium events can be purchased through Ticketmaster.com. For season ticket inquiries, please click here: Atlanta Falcons or Atlanta United.

    Children’s Ticket Policy: For Atlanta Falcons and Atlanta United events, children less than 33 inches tall can enter Mercedes-Benz Stadium for free as long as they sit in a guardian’s lap. For other events, the policy may vary, and tickets will be required for all fans.

  • TICKETING POLICY

    Resale of event tickets by individuals, regardless of price, is prohibited at Mercedes-Benz Stadium. Guests that purchase tickets from someone other than the Atlanta Falcons, Atlanta United FC, or Ticketmaster do so at their own risk as those tickets may be counterfeit. Mercedes-Benz Stadium associates are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider.

  • TOURS

    Mercedes-Benz Stadium is the destination delivering the world’s ultimate sports and entertainment experience. In addition to hosting our world-class sporting events, Mercedes-Benz Stadium will offer group tours (10-20 people) on a requested basis. Guests will get the chance to see a behind-the-scenes look at premium club spaces, world-class art pieces and technology throughout the building as well as *based on availability* play on the field.
    NEW Virtual STEAM Tour Experience: Offers teachers, parents and students a way to digitally experience signature features of Mercedes-Benz Stadium (recognized by The Sports Business Journal as the 2019 Sports Facility of the Year) through the lens of Science, Technology, Engineering, Art and Math. The tours, which are customized in partnership with teachers and parents, take visitors through a virtual presentation of the stadium, highlighting the building’s unique architectural and engineering attributes for all grades.
    Email us at tours@mercedesbenzstadium.com and/or visit https://mercedesbenzstadium.com/stadium-tours/ for additional details.

  • TRANSPORTATION

    RIDESHARE:

    Mercedes-Benz Stadium offers two rideshare drop-off and pick-up locations near the stadium for major events.

    Rideshare Zone 1 is located on Northside Drive, in front of Georgia World Congress Center – Building C.

    Fans exiting Gate 1 are encouraged to follow the wayfinding signs along the Northside Drive sidewalk towards Georgia World Congress Center – Building C.

    Rideshare Zone 2 is located on the Centennial Olympic Park Drive sidewalk near State Farm Arena.

    Fans exiting Gates 2, 3, and 4 are encouraged to follow the wayfinding signs from the stadium gates to Rideshare Zone 2 near State Farm Arena.

    Other forms of rideshare, including limousines and buses, are also permitted to use these areas as designated pick-up and drop-off locations.

    MARTA:

    Mercedes-Benz Stadium’s location in the heart of downtown Atlanta, provides convenient public transportation options to get to and from the stadium.

    MARTA, a city-wide rail and bus system, provides two stops at the doorstep of the stadium (GWCC/Philips Arena/CNN Center Station and Vine City).

    Near Gate 1 – Take the Pedestrian Bridge over Northside Drive to access the Vine City Station.

    Near Gates 2, 3, or 4 – Access the GWCC/Philips Arena/CNN Center Station near State Farm Arena.

    Please note that the preferred station for arrival and departure is the GWCC/Philips Arena/CNN Center Station near State Farm Arena.

    CLICK HERE to learn more about MARTA.

  • TRESPASSING

    Access to areas of Mercedes – Benz Stadium identified as a restricted area by signage, video or audio message, barriers and fences, or by the presence of security personnel shall be denied to unauthorized guests. Unauthorized persons entering these areas shall be warned and asked to leave the area. Failure to comply shall subject the person to ejection and possible arrest.

  • UMBRELLAS

    Large Umbrellas are prohibited. An umbrella must be under 33 inches to be allowed in the building and must remain closed inside the building.

  • UNAUTHORIZED TRANSMISSION

    Unauthorized transmission of accounts or descriptions of the game, including play-by-play data, is strictly prohibited. Violators may be subject to ejection from the stadium.

  • VEGETARIAN/VEGAN

    Meatless Grill (Section 107 and 307) is a great choice for fans seeking vegetarian and/or vegan options. The Mac Shac at Section 122 offers Vegan/Gluten-Free Mac ‘N Cheese. Curry veggie wraps are also available at ATL Fan Fare and Meatless Grill locations.  Vegan hot dogs are available at all ATL Fan Fare locations (105, 113, 205, as well as H&F Burger/Hop’s Chicken (Delta Sky360 Club and Mercedes-Benz Club).

    Other options such as salads, vegan hot dogs, vegan sausage, cheese pizza, and more are available at concession stands throughout the stadium.

    For additional food and beverage information, including availability and stadium location, please use the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium app.

  • WATER FOUNTAINS

    Water fountains are located and available for use on each of the main concourse levels inside the stadium.

    Each fan is permitted to bring one (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) bottle of water into the stadium if desired (no soda, flavored water or sports drinks).

  • WEAPONS

    Guests are not permitted to bring firearms or any other weapons inside Mercedes-Benz Stadium including off-duty law enforcement officials attending the event.

  • WHEELCHAIR ESCORT SERVICE

    Mercedes-Benz Stadium is pleased to provide wheelchair assistance for mobility impaired guests. Wheelchair assistance is available to guests upon entry into the stadium on a first-come, first-serve basis. Requests for wheelchair assistance can be made by asking a stadium team member or by visiting a Guest Service Center (Gate 1, Gate 2 or Section 116)

  • Wi-Fi

    We keep you connected at Mercedes-Benz Stadium by providing complimentary Wi-Fi throughout the stadium, with over 1800 access points. When you arrive near the stadium gates, connect to “attwifi” on your smartphone for the best experience.

    To Access the MBS Wireless Network:

    1. Enable wireless on your mobile device
    2. Select the “”attwifi”” Wi-Fi network
    3. Launch your browser to access the internet

  • WILL CALL

    Will Call is currently unavailable at the Mercedes-Benz Stadium Box Office.

    To manage, accept, view, transfer or sell your mobile tickets, please review the tutorials below:

    • Atlanta Falcons Groups and Season Tickets: CLICK HERE
    • Atlanta United Groups and Season Tickets: CLICK HERE
    • Single Event Tickets purchased through Ticketmaster: CLICK HERE