Fan Guidelines

On event days, you may text us at 470-444-0234 with a brief description of the assistance needed. This text line is only available on event days. For assistance on non-event days, please complete this contact form, and a Guest Experience representative will reach out to provide assistance.

Mercedes-Benz Stadium offers wheelchair and companion seating with enhanced sight lines throughout every level of the stadium. For most events, accessible seating options can be purchased directly through Ticketmaster.com by toggling the “show accessible tickets” button under the filter tool. A person with a disability, or a third party purchasing on their behalf, can buy as many tickets as allowed within the event ticket limit. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. Individuals who do not fall within the categories above but prefer accessible seating are not permitted to purchase these seats.

A person with a disability, or a third party purchasing on their behalf, can buy as many tickets as allowed within the event ticket limit. Only one (1) seat must be immediately adjacent to the wheelchair space. If additional companion seats are unavailable in an adjacent manner, they will be in a nearby location.

Guests with valid tickets for events at Mercedes-Benz Stadium may visit any Guest Services Center to inquire about accessible relocation seating. Please note that such exchanges and relocations are very limited and subject to seat availability. Accessible relocations are accommodated on a first-come, first-served basis, with a maximum of one (1) accessible ticket and one (1) companion ticket.

We are unable to relocate accessible guests in advance of the event. Guests will be relocated to any available seats by Guest Services, as these seats are also sold online and may be occupied.

Please note: Mercedes-Benz Stadium reserves the right to take appropriate action, including but not limited to relocation, ejection, and season ticket revocation, for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.

If needed, you can store your mobility device at any Guest Services Center located throughout the stadium. Our hosts will store your device safely until you are ready to retrieve it after the event.

Please visit the parking link on the Mercedes-Benz Stadium website to view ADA parking availability for events. https://parking.mercedesbenzstadium.com/

ADA parking is sold on a first-come, first-served basis. All parking decks and lots have ADA spaces.

The following parking lots offer a complimentary ADA shuttle for most major events:

• Blue Lot
• Yellow Lot

The shuttle picks up at the lot entrance and drops off at the Vine City MARTA station, closest to Gate 1. Hours of operation may vary by event.

• Northside Drive – in front of The Home Depot Backyard
• Andrew Young International Boulevard Northwest – in front of the Georgia International Plaza or the Red Parking Deck

Please visit STADIUM MAPS for information location

Mercedes-Benz Stadium is equipped with an assistive listening system. The service provides assistive listening for all public-address announcements. The handheld devices are available for complimentary lease, with the exchange of a valid government ID, at the Guest Services Centers near Section 116 or 244.

Open captioning can be viewed on the LED boards located in both the east and west zones of the stadium.

With the Delta Fly-Through Lanes, your face serves as the ticket for entry into the stadium and premium clubs. The Fly-Through Lanes feature frictionless technology that enables a seamless, quick-entry experience for fans. Simply enter the stadium and clubs without scanning tickets, tapping a phone, or slowing down. Follow this link for more information on how to enroll.

The location and number of elevators in service may vary by event. Passenger elevators are located in each corner of the building: near Gate 1, near Gate 2, Gate 4, and North Suite for Suite guests. Please note: Priority usage is restricted to the guest with a disability and one (1) companion. This helps ensure all guests can travel through the stadium in a timely and safe manner.

Gates 1, 2, Silver Deck Bridge, North Suite, and North Club provide accessible paths.

Guests in need of first aid assistance should contact the nearest Guest Experience representative or visit a Guest Services Center. EMT personnel are on-site to respond to medical emergencies.

Guest Services Centers are located at Gate 1, Gate 2, and near Sections 116, 201, 217, 244, 301, and 333. These centers offer assistance with wayfinding, first-game certificates, sensory bags, sensory room use, Mother's room use, and more.

Guests requiring interpreting services are asked to fill out this contact form no later than three (3) weeks prior to the event. We will do our best to meet guest requests, but we cannot guarantee the service for all events.

All restrooms are accessible. There are family restrooms and gender-inclusive restrooms throughout the stadium.

In partnership with KultureCity, Mercedes-Benz Stadium has a specially curated room to provide a safe, comfortable environment for guests who may become overstimulated during an event. The Sensory Room is available on a first-come, first-served basis in 15-minute increments. Please visit a Guest Services Center for more information.

Sensory kits with noise-reducing headphones and other sensory items are available at Guest Services Centers throughout the stadium. Sensory kits are complimentary to lease with the exchange of a valid government-issued ID.

Mercedes-Benz Stadium welcomes service animals (dogs or mini-horses only) assisting guests with disabilities. We encourage guests requiring service animals to contact us as early as possible for potential seating relocation purposes. Please complete the contact form for more information or assistance.

Mobility Ambassadors can arrange a wheelchair escort from the stadium entries to your seats and provide return service when you leave. You can request a wheelchair from any team member or ask for assistance at any Guest Services Center. Please note that our ambassadors cannot bring wheelchairs out to the parking lots, nor can we loan wheelchairs during the event.

There are three (3) wheelchair lifts in the stadium:

• Inside the Mercedes-Benz Club to allow access from the club on the event level to the seating bowl section.
• Inside the Delta Sky 360 Club to allow access from the club on the event level to the seating bowl section.
• Inside the Field Suite Corridor to allow access from the event level to Field Suites 01-16.