Order ‘N Go Frequently Asked Questions

Browse through our list of frequently asked questions about placing an order, using your stadium rewards, adding a payment method, and much more. If you have questions about Order ‘N Go that aren’t answered here or any feedback about your Order ‘N Go experience, please reach out to us at GuestService@mercedesbenzstadium.com and we will be sure to get back to you as soon as possible.

Placing an Order

  • How do I get started?

    There are two ways to  get started with your mobile order — through the app or the web browser on your phone. For a more personalized experience, you can download the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium mobile app from the App Store (Apple devices) or Google Play Store (Android devices). For the web, go to mercedesbenzstadium.ordernext.com to begin your mobile order. 

  • I see a QR Code that I would like to scan. How do I scan QR Codes?

    If you have an iPhone, open your phone’s camera and aim it at the QR Code. The camera will display a guide to help center the QR code on your phone screen. Once your phone recognizes the QR Code, you will be prompted to open the webpage or application that it is linked to.

    If you have a newer Android device, open camera settings and make sure “Scan QR Codes” is toggled on. Once toggled on, open your phone’s camera and aim it at the QR Code. You will be prompted to open the webpage or application that it is linked to.

    If you have older Android device, download a third party QR Scanner or Bar Code Reader at your discretion from the Google Play Store. Once downloaded, follow the steps from the third-party app to scan the QR Code.

  • How do I place an order?

    In the App:

    1. Tap on the hamburger bar to open the app menu.
    2. Tap “Order Food and Beverage”.
    3. Tap “Place Mobile Order Now”.
    4. Scroll through the available locations and tap on the vendor you wish to order from.
    5. Tap on an item that you want to order, choose the quantity, and tap “Add to Cart”. Do this with each item you wish to order.
    6. Once you are satisfied with your selections, tap “View Cart”.
    7. In your cart, you will see all of the items you have added and their prices. Review your cart and add/remove items if needed.
    8. Tap the “Email My Receipt” field and enter your email where you wish to receive a receipt for your order. This will help you refer to your order in the future if needed.
    9. If you have an account and would like to use any available Stadium Rewards, toggle on “Stadium Rewards”.
    10. Tap “Proceed to Payment” and choose your preferred method of payment such as a saved debit card on your account or Apple Pay.
    11. “Order Processing” will appear on the screen temporarily and then “Order Received” and a QR Code will appear once your order is successfully placed. Please proceed to the stand to present and scan your QR Code for pick-up.

     

    On the web:

    1. Scroll through the available locations and tap on the vendor you wish to order from.
    2. Tap on an item that you want to order, choose the quantity, and tap “Add to Cart”. Do this with each item you wish to order.
    3. Once you are satisfied with your selections, tap “View Cart”.
    4. In your cart, you will see all of the items you have added and their prices. Review your cart and add/remove items if needed.
    5. Enter your payment information into the corresponding fields.
    6. Click “Place Order”.
    7. Order Processing” will appear on the screen temporarily and then “Order Received” and a QR Code will appear once your order is successfully placed. Please proceed to the stand to present and scan your QR Code for pick-up.

  • How do I pick up my order?

    Once you complete your payment when checking out, a QR Code will be generated at the top of your screen after a few seconds. Please present this QR Code to the staff at the stand when you are ready to pickup your order.

    If you need to get back to your QR Code or Receipt and you placed your order in one of the apps:

    1. Make sure you are signed into your account.
    2. Tap on the hamburger bar to open the app menu.
    3. Tap “Order Food and Beverage”.
    4. Tap “My Mobile Order History” to view current and previously placed orders.

    You are also able to view your receipt and get back to your order via the link attached in the order’s email if you entered your email at checkout (app only). If this is the case and you are unable to view your order in the app, please locate and open the email about your order in your email’s inbox.

  • Where do I see my previous orders?

    At this time, you are only able to access previous orders if the order was placed through the app. In the app:

    1. Make sure you are signed into your account (see question 1 for details on how to sign in).
    2. Tap on the hamburger bar to open the app menu.
    3. Tap “Order Food and Beverage”.
    4. Tap “My Mobile Order History” to view current and previously placed orders.

  • How do I request a refund?

    Any order that is not picked up by the end of an event will be canceled automatically and a refund will be issued. If you have further concerns, contact the Food and Beverage office at 470-341-5511.

Using Stadium Rewards

  • How do I access my Stadium Rewards?

    With Stadium Rewards, you are able to receive exclusive discounts off food and beverage purchases and much more! At this time, Stadium Rewards are only available for app users. If you would like to create a Stadium Rewards account, please download the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium app and sign into your Ticketmaster account. Once you are signed in, a Stadium Rewards account is automatically created and you can begin receiving rewards.

  • How do I log in and view my Stadium Rewards Wallet?

    At this time, Stadium Rewards are only available to app users. Please download the Atlanta Falcons, Atlanta United, or Mercedes-Benz Stadium app and follow the steps below.

    1. Tap on the hamburger bar to open the app menu.
    2. Tap “Login to My Stadium Rewards”.
    3. Tap “I have an account”.
    4. Choose whether you would like to sign into your Mercedes-Benz Stadium account or Ticketmaster account. Tap the corresponding sign in button.
    5. Sign in with your email and password. If you don’t have an account, tap “Sign Up” at the top or bottom of the login screen.
    6. Once you sign in, My Wallet will pop up with your name and any corresponding account information. Now that you are signed in, you can view your stadium rewards anytime by tapping ‘View My Stadium Rewards” at the top of the app menu underneath your account name.

    Please Note: Season Ticket Members will have a different color on their wallet display to denote STM status.

  • How do I add my credit card to my wallet?

    1. Make sure you are signed into your account.
    2. Tap “View My Stadium Rewards” at the top of the app menu underneath your account name.
    3. Tap “Update” next to “Add A Credit Card”.
    4. Tap “Credit or Debit Card”.
    5. Enter your Card Number, followed by its Expiration Date and Security Code if required.
    6. Tap “Add Card”.
    7. Your card is now added to your account and can be used for future purchases at checkout to speed up your order.

Viewing Stadium Menus

  • How can I browse food and beverage choices?

    You can view our in-stadium menus by visiting our Food and Beverage page here. Scroll down to the concourse you would like to view menus in and click on the corresponding button. If you would prefer to browse menus in one of the apps, follow the steps below: 

    1. Tap on the hamburger bar to open the app menu.
    2. Tap “Order Food and Beverage”.
    3. Tap “Browse Stadium Menus” to search by food category, section number, specific menu items, and much more.

  • I am looking for something specific. How do I search by section number or for a particular food or beverage item?

    When viewing any of our menu pages, you are able to use the search bar or category filter just above the list of menus. You can search for a specific item (such as “hot dog”), by section number, by category (such as “snacks and desserts”), or even Vegetarian and Vegan. You can also use the search bar and category filters at the same time to narrow down your search as much as you want.

  • I found a menu I would like to place a mobile order at while browsing menus. How do I place a mobile order from here?

    All participating mobile order locations in our menu list will have an “Order Now in App” and “Order Now Online” button at the top of the menu. If you have one of the apps, tap “Order Now in App” and you will be brought to the corresponding app for that event. If you do not have one of the apps, click “Order Now Online” and place an order through our Order ‘N Go web experience.